This Group would be for Billing Help Center Documents.
When you’ve logged into your Engine Yard account, you can see your usage charges for the month. Click the Account > Account Settings link in the top navigation bar. Then click Current Monthly Usage un...
You will have 5 business days from the original failed transaction date to make payment to your account in order to ensure no interruptions to your service. If you need additional time beyond the 5 bu...
We are sorry to see that you've cancelled your account. All billing is halted upon cancellation of your account. As we bill hourly and in-arrears, you will receive one final invoice after cancellation...
Absolutely - Your billing history can be accessed by logging-in at https://cloud.engineyard.com/ (with the Account Owner email) and select from the account menu: Account —> Account Settings —> Past In...
To update your credit card information, please follow the below steps: Use the Payment Link near the bottom of your most recent invoice. (Either link will work, but if the invoice has already been pai...
If your credit card is expired or has declined and you would like to update the payment information, please follow the steps in How do I update my credit card information? Please contact Support if yo...
Upon entering your credit card information we only run an authorization charge of $50 (this may change to $1 as a result of Chargify limitations). This authorization is refunded back to your card by y...
To cancel your services with Engine Yard, you can can do so by logging-in at https://cloud.engineyard.com/ (with the Account Owner email) and select from the account menu: Account —> Account Settings ...
To view a detailed breakdown of your monthly invoice, you can do so by logging-in at https://cloud.engineyard.com/ (with the Account Owner email) and select from the menu: Account —> Account Settings ...
Invoicing payments are reserved for customers who spend a minimum of $3,500 per month. If your account qualifies and you would like to switch to invoice payments, please reach out to billing@engineyar...