New features, fixes, and other important announcements.
What is happening? As of June 28th 2023 Environments running on the Stable-v1 and Stable-v2 stacks will cease to fully function. Applications running on these stacks are required to move to new Enviro...
The following communication was sent to EYK customers on May 17th, 2023. -------- Dear EYK customer, As part of a strategic decision by the new leadership of the company, it was decided to end all Eng...
This communication was sent to customers on May 15th, 2023. Dear Engine Yard customer, We hope this message finds you well. We're writing to let you know about two important changes that are being i...
(Note: customers using EYK were notified of this decision on early May 2023, and options where provided on a case by case bases) Dear EY customer, As a product, Engine Yard continues to evolve for...
Beginning September 2023, the Finance Team started sending credit note/credit memo separately from the invoice. The communication contains the below note (memo number and date are provided as an exam...
What's Changing? Monthly Plan: If you choose a monthly plan, please be aware that starting from March 1st, 2024, your support plan will see a price increase of 45%. This adjustment is necessary to ali...
Are there changes in how to contact Support? Tickets: No. You will continue to use the same URL to submit support requests. Behind the scenes, your request will be routed to our new ticketing system, ...