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Articles

New features, fixes, and other important announcements.

  • Announcement: PagerDuty Integration Enhancements

    Last June Engine Yard launched a partnership with PagerDuty – a notification service allowing Premium Support customers to receive pages, phone calls, emails,  or mobile push alerts to an on-call sche...

  • Announcement: New Engine Yard Platform Status Page

    To keep you informed about any issues that affect the Engine Yard Cloud Platform, we are introducing a new Platform Status Page. The Platform Status page will provide real time updates so you are awar...

  • Announcement: New Engine Yard Partner Junction program

    We are excited to announce our new Partner Junction program, providing development shops and digital agencies with real-time insights into client usage and performance, lucrative incentives, lead gene...

  • Announcement: Engine Yard Updated and Improved Net Promoter System

    We’ve redesigned our Net Promoter Score (NPS) survey so that we can collect feedback on a quarterly basis. The survey is quick and will consist of only two questions. The first question asks how likel...

  • AWS S3 Storage Now Available

    We are happy to announce that Amazon S3 is now available on the Engine Yard platform. You can now easily setup AWS S3 cloud storage buckets for use with your Engine Yard application. Simply log into t...

  • Announcement: New Help Center look and Functionality

    You may have already noticed the new streamlined design for both our documentation and ticketing functions.  There is one more exciting feature that is rolling out to all customers over the next coupl...

  • Changes to the Support portal - September 2022

    What's happening: As part of our ongoing efforts in increasing our capacity to handle requests for Support and Professional Services, Engine Yard is transitioning to a new Support portal.  This new co...

  • July 2022 Changes to Platform & Support Plans

    New Innovations We, at Engine Yard, have been innovating to continue making AWS easy for you. Engine Yard Kontainers: We built EYK to help our customers deploy their Kubernetes based container workloa...

  • 5th Generation Instances launched and Instance Price Increase

    New instance types available  We’re pleased to announce that as of the December 6th, 2018 Engine Yard will be supporting the latest generation of AWS instances, commonly known as 5th Generation Instan...

  • How to get access to the new EY Portal

    Navigate to the new portal at https://support.engineyard.com and click the sign in button On the sign-in modal, click the “Forgot my password” link (do not use any of the single sign on options) Enter...